If customer would like to make changes on delivery address or ordered item , please kindly contact our Customer Service Representative (by Facebook/Whatsapp/Wechat/Email). Once an order is dispatched, no change will be accepted. Whenever you make a change of an order, the estimated delivery date will be affected.
We usually dispatch all orders within 1~3 business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you.
- Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department.
- Customers who want to cancel order after payment and before product delivery, 10% of the order amount OR HKD100(the higher one) would be charged as service charge.